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FAQ

How long will it take to get my order?

Please allow 1-2 weeks for us to make your custom jewelry.

Will the letters be perfectly straight?

No, each letter is individually stamped by hand, so the letters will not be perfectly aligned. Each piece has its own unique handmade character and beauty.

What materials do you use to make your jewelry?

Each product description lists the materials used for that piece.

Do you ship internationally?

We ship packages via USPS First Class International (1-3 weeks with limited tracking). We also offer USPS Priority International (6-10 business days with tracking number). Any duty, taxes or additional fees are not our responsibility. Please be prepared to pay for custom and/or duties fees charged by the receiving country. We do not mark packages as gifts on customs forms. Inquire with your postal service to determine that amount.

Do you offer rush orders?

We offer USPS Express shipping at checkout to expedite the transit time of your order, but please note that your order may still require 1-2 weeks of production time. If you would like your order shipped next day, we offer rush production for a $20 fee. This can be selected at checkout.

Can I buy just a charm or chain?

You can find the items that we offer as separate pieces in the Chains & Charms Only section of our website.

Can you stamp on the back side of a charm?

Unless noted in the product description, we do not stamp on the back side of our charms.

My necklace is tarnishing, what can I do?

Sterling silver naturally tarnishes over time due to moisture in the air and oils on your skin. The polish pad we include with your order will clean your jewelry quickly. If you are having trouble cleaning your piece, please contact us and we will be happy to help.